Exchanging and Returning Goods
Can I return the product?
If you are unsatisfied with the product, contact us via email within 7 days of delivery. However, we will not give you a refund if you have:
- contacted us after 8 days of delivery
- opened the package and used the product
- damaged the product yourself
- damaged the package yourself
- ordered a product that required customizing or personalizing
Please contact us before shipping the product back to us!
* If you are just unsatisfied with the product and if you have already paid for the product, we can only refund you for the product itself. You will be responsible for the shipping fee.
What shipping provider can I use if I want to return the product?
"We do not provide any particular delivery service for returning. We will refund you for the shipping fee if the product was damaged."
What happens when the product gets damanged when delivered?
"If the product is damaged when you received it, contact us via email within 7 days of the delivery and send it back to us. We will reship the product or make a refund. As long as it is our fault, second shipping will be our charge."
Can I exchange the product for another product?
"We do not exchange a product that has been purchased and delivered for another product."
How long does it take to get the refund after returning the product?
"We will send you the refund within 3 business days after the product gets returned."
More:
General FAQs, How To Order, Ordering & Price Quotations, Shipping, International Shipping, Payment Method, Exchanging & Returning
For any further enquiries, please contact our Customer Care at (+603) 8070-8737 [9am-6pm Mon-Fri and 9am-1pm Sat, Malaysian Time UTC+08:00] or e-mail us at ask @ sandarts.com You can also fill up our enquiry form at Sales Division.
